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Service changes

Rescheduling and cancellation, agreed clearly.

Customer policy / draft

This policy explains how a requested date becomes confirmed and how service changes should be agreed before delivery.

Operational draft - review before enabling live payments

When scheduling is confirmed

A date shown in an enquiry or requested during checkout is not confirmed automatically. Scheduling is confirmed only when our team has reviewed the service, location, access and availability and has expressly confirmed the date with you.

Before delivery begins

If you or our team needs to reschedule or cancel, contact the other side as soon as practical. The treatment of rescheduling, cancellation and any refund must be discussed and agreed before delivery, taking account of the service, work already carried out, commitments already made and whether another suitable date is available.

We do not publish a universal deadline, percentage deduction or automatic refund rule here. The agreed treatment should be recorded in writing for the relevant booking. This does not remove any right that cannot lawfully be excluded.

Post-construction clean deposit

The post-construction clean deposit secures a property assessment and a preferred date. It is not the final price for the complete clean. After the property survey, we confirm the final scope and the balance required for that scope.

Before delivery, the customer and our team must agree how the deposit will be treated if the assessment, preferred date or proposed cleaning service is rescheduled or cancelled. That discussion should account for assessment work completed and commitments made, without assuming an unlisted deduction or refund amount.

After work has started

If you ask to stop or change a service after delivery has begun, we will identify completed work, committed materials or third-party costs and any safe close-out needed. The resulting scope, timing and payment treatment must be agreed as far as possible, subject to applicable rights and obligations.

Request a change

Contact us with your name, order or payment reference, service and requested change. Do not assume a date has changed until our team confirms it.

Email jummyholar@yahoo.com or call +234 802 309 2781.